Monica Salazar

Losing customers with limited English?

Do business with people who speak another language.

Customers, members, and employees with limited English shouldn't cost you business. I give you a shortcut to the solution that fits, and nobody has to become fluent first.

See if we're a good fit Or get my free notes first

Trusted & featuredPress · Chamber of Commerce

Featured on BBC and Chicago Tribune, and member of the Chamber of Commerce

The hidden cost

They nod. They don't ask. They don't take action.

Many organizations, from credit unions and clinics to manufacturing floors, already translate their flyers, hire bilingual employees, or try an app. Those things help.

And still, customers, members, and employees don't always respond the way you hoped. They don't take action, or they nod and don't ask the question that matters. You don't have to figure out the fix alone.

A shortcut to your solution

I look at your situation and bring you what fits.

01

Custom-made language classes, at any level

Industry-specific and built around the words your people use on the job, with your customers, members, or team.

02

Translation tools

I know the options and work with partners I trust, so you can make an informed decision about what fits.

03

The human side of the conversation

Training for when language and emotions are intertwined: money, health, bad news, or a hard decision at work.

You bring the problem. I bring the solution.

You bringThe problem

Money left on the table and lost opportunities due to language or cultural barriers.

I look closely atYour situation

Who you serve, what's getting in the way, and how to fix it.

SolutionI build it with you

Custom classes and training for your people.

SolutionI connect you to it

Trusted partners and tools that already do it well.

Who I work with

Built for the people
you want to serve

Credit unions

A community class, presented by your credit union, that brings in new Spanish-speaking members with limited English.

See the pilot program

Healthcare

For organizations serving patients and families with limited English who are also new to the system.

Book a call

Employers

For teams with limited English, many cultures, and strong accents. Clearer training and good people who stay.

Book a call
Book a 30 minute fit call

Your next step

Wherever you are, start here

Ready?

Book a fit call

30 minutes to talk about your needs, see if we're a good fit to work together and, if we are, establish next steps.

Book a fit call

Pick a time on my calendar.

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Practical ideas on language, culture, and serving customers, members, and employees with limited English.

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About

Hi, I'm Monica

What I bring to your table:

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I know what it feels like to stand in an office and not be sure who you can talk to, or how. My work lives at the intersection of language, culture, and the marketplace.

Track record

Stronger leaders, better culture.

The language and leadership training I've provided to manufacturing companies with a multicultural workforce has resulted in better culture, communication, and accountability on the floor.

Trust where there was none.

At a nonprofit, Hispanic families barely knew the organization. I built a financial self-sufficiency pathway for them, brought in participants, gathered resources, and built partnerships within the community. Families came to trust the organization and sent others by word of mouth.

Better money decisions.

I've coached people from more than 20 nationalities 1:1 in the area of money. I've learned the cultural side of money, and also how universal money behavior is: in every culture, money carries importance and a heavy emotional component.

Community service: In my weekly open ESL class for adults, I have the joy of connecting Hispanic learners from the USA and Latin America with native speakers, teaching language and culture in a way that fits busy lives.

My passportTap a stamp

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Let's see if we're a good fit

A 30 minute call about the people you want to serve. We'll see if we're a good fit to work together and, if we are, establish next steps.

Book a 30 minute fit call

Not ready yet? Get my free notes