Are language barriers costing you business?

When language gets in the way of business, I'm the person you call.

Members, patients or employees with limited English? I look at what's happening and bring what fits: a program with your name on it, training for your staff, or a partner I trust.

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Trusted & featuredPress · Chamber of Commerce

Featured on BBC and Chicago Tribune, and member of the Chamber of Commerce

The hidden cost

They nod. They don't ask. They don't come back.

You already translate flyers, hire bilingual staff or use apps. That helps. But people still leave without asking the question that would have made them buy, sign up or come back. That's business you never see.

Track record

Bilingual community whiteboard at a Hispanic outreach event, with answers in Spanish and English about Latin American culture

From distant to trusted.

At a nonprofit, Hispanic families barely knew the organization. I built a financial self-sufficiency pathway for them, brought in participants, gathered resources, and built partnerships within the community. Families came to trust the organization and sent others by word of mouth.

Multicultural manufacturing team in a language and leadership training session in Indiana

Training teams inside Indiana companies.

The language and leadership training I've provided to manufacturing companies with a multicultural workforce has helped teams from different cultures work as one: team leaders give instructions people understand, workers speak up when something's wrong, and everyone owns their part on the floor.

Monica Salazar with participants of an intercultural money workshop

Hard conversations, many cultures

I've sat one on one with people from more than 20 nationalities while they talked about money, one of the hardest topics in any language. I learned to notice when someone has a question and holds it back. I build my classes and trainings so those questions get asked.

Monica Salazar leading a bilingual workshop discussion with participants

Monica Salazar presenting on connecting with Spanish-speaking customers

Monica Salazar leading cultural communication training for professionals

Monica Salazar teaching an ESL and culture class at a flip chart

A shortcut to your solution

I look at your situation and bring you what fits.

Community programs with your name on them

Short, practical classes branded for your organization, built around the words and concepts people need with you. They get to know your name, your people and your place, and they come back.

If I don't do it, I know who does

Translation tools, Hispanic marketing and more, from people I trust.

The human side of the conversation

Training for when language and emotions are intertwined: money, health, bad news, or a hard decision at work. This includes helping staff talk with people through a translation device.

Who I work with

Earn their loyalty as members, patients and teams

Credit unions

A free community program, presented by your credit union. People with limited English learn the words they need to use your services, meet your staff, and become members who trust you.

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Healthcare

Help patients and families with limited English feel confident in your care, and train staff to connect with them, even through a translation device.

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Employers

Build trust and loyalty with a team that speaks limited English. Clearer instructions, people who speak up, and good people who stay.

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What participants say

“Me gusta la dinámica de la enseñanza porque nos pone en contexto de la vida real, que nos ayuda de gran manera para hablar el idioma.”

I like the teaching style because it puts us in real-life situations, which helps us a lot to speak the language.

English class participant

“Está muy bien la opción de retarnos a participar e invitar a personas con distintos acentos, ayuda.”

It’s great that you challenge us to participate and invite people with different accents. It helps.

English class participant

“Me ayudó a ver el liderazgo desde una perspectiva diferente. Me gustó mucho la interacción de la capacitadora con el grupo.”

It helped me see leadership from a different perspective. I really liked the interaction of the trainer with the group.

Team leader, Indiana manufacturer

Your next step

Wherever you are, start here

Ready?

Book a call

A 30 minute call to see if working together makes sense. You tell me what's happening with your members, patients or team. If I can help, I'll show you what working together would look like. If I'm not the right fit, I'll tell you, and point you to the right resource.

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Pick a time on my calendar.

Free insider insights

Language in the Marketplace

Short, useful tips for doing business with people who speak limited English.

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About

Hi, I'm Monica

Monica Salazar, founder of Leverage Lingo LLC

What I bring to your table:

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I know what it feels like to stand in an office and not be sure who you can talk to, or how.

Community service: In my weekly open ESL class for adults, I have the joy of connecting Hispanic learners from the USA and Latin America with native speakers, teaching language and culture in a way that fits busy lives.

My geographyTap a stamp

Every stamp is a place that taught me something about how people trust, decide and do business.

Monica Salazar speaking at an event, holding a microphone

Let's see if we're a good fit

Pick a time that works for you. We'll talk about what's happening and see if I can help.

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